When are delinquency notices sent?


#1

We have had our first customer go delinquent since our migration to Sonar and they received a warning triggered email a couple days ago (that I set up). Their access has been cut off using address lists.

However, looking at the sent email reports, I don’t see that a delinquency notice went out, even though it’s there with the other default emails.

When should those emails go out?


#2

They should go out at 9am, the same time an account is moved to a delinquent state.


#3

Hmm we had an account get moved to delinquent in the wee hours of the morning and the customer ( who works the night shift ) called suppport at 3am and has not yet received a notice of delinquency (not yet 9am).


#4

On Jan 1st I also had it sent out at 12:15am instead of 9am. I contacted Sonar and they did state that a fix for this is coming. I can’t say if it is for everyone or just my instance but I did make them aware of the bug.

It should always be 9am according to one of the updates that was released awhile back.