Three paragraphs of venting. Skip if you wish.
We moved to V2 thinking it was ready for prime time. I don’t feel that the V2 UI is even close to ready. It’s certainly not feature complete (using V1’s feature list) which would be the definition of achieving beta status. There are a lot of little annoyances which seem like big steps backward from V1.
I know everyone was looking forward to getting their hands on V2. We were too. I think it was oversold before it was ready to get people to put up with not being able to get new features into V1. The early release is at least partially the users’ fault for pressuring Sonar into releasing sooner. I had been under the impression that we were moving to V2 on the tail end of the curve of conversions. Maybe if WISPAmerica had happened, I’d have gotten better data on that.
It feels like the developers threw the baby out with the bathwater in the attempt to re-write the UI. Also the developers apparently have really good Internet connectivity when testing. Field techs in remote rural areas do not. I’ve been working a lot of jobs in those areas within our network lately. That’s why I probably sound over the top annoyed.
V1 was annoying on the smart phone. V2 on the smart phone makes me want to go to quickbooks. I hate quickbooks.
For instance, and this applies to smart phone or laptop:
When you go to the Ticket interface in V2, the default query is all tickets in any status. It doesn’t seem to remember what options you had selected before.
As much as I hate the new Jobs interface, at least it’s default query is “Status=!closed”
The ticket interface doesn’t even have a simple query option for “not closed”.
It is one button to get to open tickets, after you load the full list on 1x cell service, after driving 5 minutes from no cell service, at the wrong end of a canyon. It is 4 or 5 clicks to get !closed.