Updating packages


#1

Just a thought - but when you change from one package (say a 10 meg package to a 20 meg package), wouldn’t you expect the old package to go away?

I guess if I am thinking “outside the box”, I am a cable provider instead of a broadband provider, and someone added the showtime package, it would not replace the HBO package…

just thought i’d throw this out there and see what everyone thought…


#2

@Jay_Fuller I agree. I think when there should be a message that when I put a new service on someone’s account that it asks if I want to replace the old one. Or a way to just replace the old one in case they have two services because they have two locations or apartments.


#3

You should create a separate account if they have 2 locations. Of course this would make more sense if people were tied to addresses instead of addresses tied to people.


#4

Yes we do. But sometimes they have the main house and the basement, so those aren’t separate accounts, just two services.