Hi, would it be possible to create a report that shows how much time is spent on customer service?


Average time spent on customers based on call logs
Time spent with customers based on date ranges and call logs


I would like to see a custom reporting tool that would allow me to add my desired columns into a template report that would run on a regular timeframe that I set with a list of available columns from the select top menu like “Accounts” section to drag into a report

Account Name - Type - Email - Activation Date - Status - Group

S. Lee

You will be glad to hear this is exactly what you can do in v2.