Thanks Brandon for scheduling a call with us today and going through your Radius server and NAS settings. After troubleshooting, we determined that the RADIUS server was not communicating properly with the Mikrotik.Due to the radius server being broken, we found out that the sessions were not writing to the RADIUS server which broke the address list functionality on the Mikrotik. Although this was not an issue with Sonar Software, we will work with you to get your instance working properly. I also wanted to list all the commands we ran to diagnose this issue in-case some of our other customers have the same problem.
Note that some of the fields have been redacted because it is dependent per your instance. All the fields that have been changed are in bold letters.
SSH into the RADIUS server and run the following commands.
select * from radacct where username = ‘CustomerUserName’ AND acctstoptime = NULL;
Cat and list the latest log files and the rad accounts:
ls -la /var/log/freeradius/radacct/
Go to the NAS directory that controls the customer that has the RADIUS issue and copy the latest file and send it to Support@sonar.software
Kill the session from the Mikrotik/NAS and wait for it to reconnect.
Check and make sure the customer is in the address list.
We will contact you in a few days for collecting additional logs and a final resolution to this issue.