Scenario: customer calls in, changes speed package for whatever reason.
Old Mikrotik limiting: We would change the speed of the customers’ sonar account while on the phone with them, it would automatically send the address list update to the mikrotik and the speed change was almost instantaneous.
New Preseem situation (as I assume it is): We change the speed of the customers’ account in Sonar, let the customer know it will be happening in the next 10 minutes hang up… wait 5-10 minutes for Preseem to poll Sonar, see the changes and upgrade the speed on the users account, we then have to call back and confirm that the customer sees/feels/notices the upgrade and knows its active (we win at customer service).
It would be great if Sonar could just ‘push’ the update to the Preseem via the API integration, rather than waiting for Preseem to ‘poll’ the data periodically.
Any chance that’s something that can happen in V1 or is this another wait till V2 thing?