Pre-suspension notices


Is there a way to get a “pre-suspension notice” to go out before the suspension date?

Credit card processing failure notices go out, but we need to tell people that their payment was due on the 1st and that on the 12th, their service will be suspended. It would be great if these notices went out a couple fo days before the actual move to suspension.


Yes, check out the triggered emails under the Accounts menu. You can configure these to go out X days before a variety of events.


Thanks, Simon. I’m pretty sure that I got it in and working right. We’ll see.