Open ticket when data cap is reached


#1

We have been using the triggered emails to notify customers when they reach both 75% and 95% usage. However, WE never really get anything that let’s us know of issues or upcoming issues. For now I would love to be able to have a ticket opened when a customer hits a predetermined amount, such as 99 or 100 percent. That way we know to act on something.


#2

Steve,

Good idea, I’ll add this to the list!


#3

i would like this option of delinquencies on select accounts as well.
Say a business goes delinquent, but they are set to stay active because of it is central to their business and we have an agreement to notify them but not turn them off. Right now they get an email, but until I check their account or the list of delinquencies, I am not notified.