New installation Billing for prepay


#1

I’m just wondering how everyone handles billing in a prepay system.

Currently if a customer installs on December 15th, we charge them the install fee and the first month of service.

Then we generate the January 15th invoice right after the install invoice. So on the install day, 2 invoices are generated. One due that day and 1 due in 24 days.

What is everyone else doing that our in a prepay system?


#2

Are you doing this manually? We are having issues because the default is an install invoice + an invoice with prorate and the coming month together.


#3

Yes we are having to manually do everything that I described.

We also have issues if the install is done on the 29th/30th/31st of a month. I’m hoping eventually something more fluid gets figured out.