Network Alerts Emails

Is there a way or is there any plan to allow us to edit the network alert emails that are sent out. Be nice to see what is flapping or what is down instead of having to log into sonar and look at the dashboard?


Not currently, but it’ll be reworked in v2.


This has become a larger problem for us now.

When we have a device that registered bad and initiated an alert properly (email with little no useful information) but then after logging into the dashboard the alert has corrected itself. MAKES ME ANGRY

2 questions: (besides the obvious of when are you going to make it better)

  1. Is there a log hiding somewhere or any other way of knowing what initiated the alert?
  2. Is there a plan to create some type of webhook (at least) for these alerts in the near future?
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@simon, Do you have an expected timeline for v2 (no ROS7 jokes please) or an idea of when this will be updated?

The API looks to have a way to get some monitoring data but AFAIK we would have to iterate all of the inventory to get whats down:

I would rather parse all of the inventory ip’s and simply write my own poller / notification system if this was the the case. Any feedback would be appreciated. even a simple access to some type of ‘what has been down’ log, or what triggered the notification would be nice.

Nothing I’m comfortable sharing publicly yet. You could look at the search endpoint, you can probably search for a down status there.

This is a pretty big issue for us as well, as this was functionality available in the system we migrated from and we are really missing it. In particular, what we’d like to see is an email/text that contains the specific device(s) that are in Warning, Down, etc. and the specific threshold that caused them to hit that state (more applicable for Warning than for Down). This is very useful when power outages hit an area (which we are dealing with tonight), we can immediately see that towers are running on battery backup (respond immediately) versus the cabinet is a little too warm or cold inside (urgent response not needed). When you are not in front of a computer (hopefully because you are out doing installs :slight_smile: ) it is notably simpler to glance at a text saying MonitorX is running a little too hot, or MonitorX is running on battery.

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I say we keep this thread at the top of the forum as a constant reminder of the email notification uselessness. I briefly thought about creating a script that posted the generic email to this forum every time I got a useless generic down email. Squeaky wheels tend to get greased.

squeak squeak cough -> hint hint…

This will change in v2. It’s not a minor task to update in v1, and we’re 100% focused on getting v2 out the door right now.


Still focused on v2? because we still hear crickets to any of our support emails asking for timelines on upgrade.

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We just started the process of moving about 40 or so customers to V2 last week. I can’t give you a time line for when we will move you to v2 but I think we are really close now.