First, I want to congratulate the teams at sonar and wispmon for their recent transaction.
That being said, I've been a sonar customer for a while now although I will admit there are many features I have not had time to setup (one of the wisps I own purchased another wisp earlier in the year and integrating them has been a challenge - not related to sonar in any way)
Here are my biggest issues and i wanted to make them public on a sonar forum instead of a public forum elsewhere.
1) I'm not entirely happy with the accounting system. In fact, unless something has changed, it is very difficult to create a statement for a customer, showing all transactions made. I actually have had to make manual statements (in word) for customers who have gotten pretty far behind. Yes, there is a statement feature in sonar, but it is virtually identical to the invoice feature.
2) The fact we have to reverse a transaction is becoming very annoying and makes "tracking" what actually happened difficult to us. I understand the need for an accounting trail but I feel this feature should be turned on and off.
I have had these issues for a while but I thought I'd give sonar some time to "make a pass" through these areas and perhaps see some improvement. I invite other customers and the sonar team to reply when they have a moment.