Multiple Email Accounts for Single User?


#1

Is there a good way to enter multiple emails for the same single user? I have several users who send email from multiple accounts. Only tickets opened from their primary email gets automatically assigned to their account. I would prefer not to have to manually assign accounts for known alternative emails.

A work-around would be to have multiple users, each with a different email, but perhaps with the same name.

It would be very good if a user could have a primary email (outgoing emails would use that email primarily)… but additional emails for easing ticket associations.