I recently had the opportunity to work on a Comcast-served MDU. The tenants get a base package. They can individually order additional services.
The way that the system does this is that every unit is created in the master account. Each unit is simply a room number with all of the programming details for the included services. When a tenant wants additional services, then an account is created for the tenant, the base services are part of that, and the additional billable services are added. The way a support or CSR at Comcast can see that the account is part of a bulk plan, what’s included and what is additional. If the tenant cancels their additional services, the whole thing moves back to the room account.
There is no MDU solution in Sonar now which is why I’m trying to get one. The parent child model now is cost prohibitive as it creates an active billable record for each child account even if that child account is only using the included services.
I’m really hoping that the developers can look into a complete MDU solution that doesn’t create hundreds of dollars of added cost just to manage each room or tenant individually.