I have already submitted to support, however, wanted to post here in case someone had a suggestion that might help resolve sooner.
We’ve used Sonar for a a long time with no issue, today around Noon no new tickets were being created in Sonar. We tracked everything down we could and everything looks correct, no issues with anything that we can find except for the following.
After a customer sends an email to our SUPPORT we forward it to the correct XXX@sonarticketing.rocks which is on the mandrillapp server where we get the following…
RECEIVED: 220 TLS go ahead
Performing SSL/TLS handshake for session 96 (each session id is unique) Verify certificate: True, Expected remote host name:: 30612810.in1.mandrillapp.com
Certificate verification failed for session 96. Expected host: 30612810.in1.mandrillap.com, Windows error code: -2146762487, Windows error message: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider
SENT: MAIL FROM firstname.lastname@example.org
RECEIVED: 250 OK
SENT: RCPT TO XXX@sonarticketing.rocks
RECEIVED: 250 Accepted
RECEVIED: 354 Enter message, ending with . on a line by itself
RECEIVED: 221.mail.domain.com closing connection
Ending session 96
Result is that NO TICKET is created in Sonar which prior to Noon today worked without issue.