We just started using the inbound “@sonarticketing.rocks” feature and it works correctly, however, there seems to be a pretty big delay from when an email is sent to when a ticket is created.
When an email comes into say "email@example.com" we keep a copy of it locally and forward it to “something@sonarticketingrocks” - but it can be 45 minutes or longer before the ticket is created in Sonar. There is no consistency to the delay from send to ticket - but it seems much longer than it should be.
We’ve done some troubleshooting and tested forwarding to a "firstname.lastname@example.org" address just to see if it was our mail server delaying the forward - however, it will show up in that email within a minute or two so that seems unlikely.
Has anyone else seen this issue?
Is there anything we can do to try and mitigate that delay as we’d like to respond to people much sooner than the system would currently enable us to.