There was a potential issue in 1.7.21 that was fixed in 1.7.22. If you run IPpay eCheck at all, please check for declined payments between 2/6/19 and whenever you upgraded to 1.7.22 (Released 2/14/19). You should be able to re-run the declined payments without issue after the upgrade… but they won’t re-run automatically.
2/6/19 and whenever you upgraded to 1.7.22 (Released 2/14/19)
Edited… looks like I’m still living in the past.
is this something we can run a report for either in IP Pay or Sonar?
You can just look at your payments report in Sonar and see any that were declined. I’m sure IPpay has one too but I’m not familiar with their interface.
I looked at the payments report, but I can’t see how I would know that something was declined. Seems like these are only payments approved.
There is a ‘Declined Charges’ report.