I had a client who had already paid for August, because he wasn’t certain when he was moving. Now that he’s moved and cancelled service, the system shows that he has a credit of $82.90 after the prorated amount. How do we refund this amount to his card?
I moved him to inactive, the system asked if I wanted the account prorated. I said yes. Now the credit is just sitting there. I would have thought that moving from active to inactive and prorating should have meant that I was asked if I wanted the balance returned to the client’s card. I guess this would also apply to people who pay checks and cash. How do we refund the money?