I went back and did some checking in our history of declined payments to see if I was wrong on this topic.
We started using IPPay in early 2018, and from then to about November/December 2018 there are Failed (Declined) EChecks in my Declined Charges Sonar report. When I click on the customer related to the declined echeck, they show a failed echeck for that day and no manual intervention was required. Sonar had also sent the “failed to process” email automatically to the customer when it failed. So this feature did work correctly for a short period of time.
I understand there is probably no way to get this resolved. I have been growing more and more impatient with the responses from Sonar as of late in general terms though. They seem to almost never admit failures on their end. It seems since development of V2 has increased, every response on the forum is short, and generic (wait for V2, it “may” be a feature then). I am sure many companies like ourselves cannot simply be told to wait for a “possible” fix. WILL IT or WILL IT NOT be integrated when V2 is launched? We have been waiting 6 months for a response to why we cannot monitor customer devices via PPPoE assignments… Wait until V2, it may or may not work then…
I really hope V2 is launched on time before the end of September, so we can get some real answers on the current and past issues we still have.