We need a way for customers to be able to update their own router MAC address in the portal.
As it stands, if they go buy a new router, they have to wait until we are in the office and then call to give us the new info. Usually they buy their new router on a weekend.
Until the MAC is updated, they do not have access. Having some kind of captive portal that tells them what’s going on and what they need to do, or something similar, would be most helpful.
Our client fiber modems are bridged and only known MACs get access. This is why the client’s ability to update their info would be great.