I too have a client that would like to have the customer select a ticketing group upon creation of a ticket as they’d like it more granular than subject / description when someone submits a ticket. It would be great to have a select box where non-private Ticket Groups from their Sonar installation are available for the customer to select when they are creating a ticket. Examples might be, General Inquiry, Billing Support, Technical Support.
It looks like this might be something that is supported based on reviewing the TicketController.php in portal/app/Http/Controllers by changing the ticket_group_id to not pull from the config and instead be the result of a $request->input(‘ticket_group’) after modifying the /portal/resources/views/pages/tickets/create.blade.php to include a select box named ‘ticket_group’, could it not? I could always just hard code it for now with those options as long as the corresponding group id exists in Sonar.
Just not sure how it could be dynamic and pull public ticket groups from the Sonar install. I’m guessing that’s where the feature request comes in.