Auto phone # search on call received from customer?


#1

Our VoIP system in the office has an app that can run on the user desktop and open a URL when a call is received on the queue, passing the phone number from callerid to the URL. This is a rather common feature. I would like this to automatically open the customer record in Sonar. For instance, we can get the app to automatically open:

https://mysonarinstance.sonar.software/foo/incomingphone.php?phonenum=(calleridnum)

Then the customer record is opened the instant the customer calls. Is there any preconfigured URL for this purpose? I ask because a lot of phone systems seem to have a feature like this where they can pass the phone number from callerID to a URL in this way.