Ability to schedule ETA Windows


#1

When we schedule jobs we give 2 hour ETA windows (“our technician will arrive between 9 & 11AM”). Does Sonar plan to make the scheduling interface (or triggered emails) more friendly for window arrivals like this?

Right now, we’ll schedule a ETA 9-11AM job at 10AM. The triggered email says this (which is kind of confusing to the customer):

A technician will arrive to install your Internet within the window of 1 hour before to 1 hour after:

|JOB_SCHEDULED_DATETIME|

Any hacks or improvements that can be made on this? Surely other folks give arrival ETAs for jobs.

Thanks y’all!
-Cassie


#2

This would be amazing, we have stopped sending automated email reminders for this reason. We are also concerned with GoCare integration giving the same exact time to customers as well.